Shipping Policy

Orders take approximately 2-3 weeks for delivery depending on availability. Occasionally production schedules change and a product will be temporarily out of stock, this can cause delays. Backorders are beyond our control. Please contact us at 413.739.2500 if your order has not been received in the time expected. We will contact you by e-mail with any backorder information we receive.

Shipping Damage

If the packaging appears to be damaged on the outside, please refuse to accept the package from the carrier; or please make sure when signing the shipper's proof of delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please inform us and the carrier (UPS, FedEx, etc.) immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier yourself.